Terms of service
Last updated: August 5, 2026
This website is operated by Basset & Lab, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Basset & Lab, LLC. By visiting bassetandlab.com, using our website, or purchasing products from us, you agree to these Terms of Service.
Please read these Terms carefully. If you do not agree to these Terms, you should not use our website or purchase from us.
Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are using the website with the consent of a parent or legal guardian.
You may not use our website, products, or services for any illegal or unauthorized purpose. You also agree not to transmit viruses, malware, or other harmful code.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
You agree not to copy, reproduce, sell, resell, or exploit any portion of the website or service without our written permission.
Products, Orders, and Availability
We make every effort to display product descriptions, images, pricing, and availability as accurately as possible. However, we cannot guarantee that all information is error-free, complete, or current.
Product availability, pricing, and descriptions may change without notice. We reserve the right to limit quantities, discontinue products, refuse orders, or cancel orders at our discretion.
Some products, including bakery items and other perishable goods, may be available for pickup only and may require advance notice. Please review product descriptions carefully before ordering.
Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, pickup, and contact information for all purchases. If we need to contact you about your order, we will use the email address or phone number provided at checkout.
We reserve the right to cancel or limit orders that appear to be fraudulent, inaccurate, placed by resellers, or otherwise inconsistent with our policies.
Returns and Refunds
Returns, refunds, exchanges, and non-returnable items are governed by our Return & Refund Policy. Please review that policy before making a purchase.
Perishable products, including cakes, treats, food items, and opened consumable products, are generally not eligible for return for food safety reasons.
Shipping, Delivery, and Pickup
Shipping, delivery, and pickup options may vary by product, location, availability, and order type. Some products may be available only for local pickup.
Any pickup dates, delivery estimates, or shipping timeframes are estimates unless otherwise stated. We are not responsible for delays caused by carriers, weather, incorrect customer information, or circumstances outside our control.
Third-Party Services and Tools
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell products to you. We may also use third-party tools, payment processors, shipping carriers, analytics services, marketing platforms, or other service providers.
Third-party services may be subject to their own terms and policies. We are not responsible for third-party websites, services, content, or transactions.
User Comments, Reviews, and Submissions
If you submit comments, reviews, photos, feedback, suggestions, or other materials to us, you agree that we may use, edit, publish, display, or share them in connection with our business, marketing, website, or social media, unless prohibited by law.
You agree that your submissions will not violate the rights of any third party, contain unlawful or offensive material, or include harmful code. You are responsible for the accuracy and legality of anything you submit.
Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping, delivery, pickup, or other details.
We reserve the right to correct errors, update information, cancel orders, or change details at any time, including after an order has been submitted.
Prohibited Uses
You may not use our website or services:
- For any unlawful purpose
- To violate any applicable laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To harass, abuse, defame, threaten, or discriminate against others
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To collect or track personal information of others
- To spam, phish, scrape, crawl, or interfere with site security
- For any obscene, abusive, or otherwise objectionable purpose
We reserve the right to terminate your access to the website for violating these Terms.
Intellectual Property
All content on this website, including text, images, graphics, logos, product names, designs, and website materials, is owned by or licensed to Basset & Lab, LLC. and is protected by applicable intellectual property laws.
You may not use our content without written permission.
Disclaimer of Warranties
Our website and services are provided “as is” and “as available.” We do not guarantee that the website will be uninterrupted, secure, error-free, or that any errors will be corrected.
Except as expressly stated by us, we make no warranties or representations regarding products, services, information, or website content.
Limitation of Liability
To the fullest extent permitted by law, Basset & Lab, LLC. and our owners, employees, contractors, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, services, or products purchased through the website.
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.
Indemnification
You agree to indemnify and hold harmless Basset & Lab, LLC. and our owners, employees, contractors, suppliers, and service providers from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or your violation of any law or third-party rights.
Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that portion will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.
Termination
These Terms remain effective unless terminated by either you or us. We may terminate or restrict your access to our website or services if we believe you have violated these Terms.
Any obligations or liabilities incurred before termination will survive termination.
Governing Law
These Terms and any separate agreements under which we provide products or services are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles.
Changes to These Terms
We may update, change, or replace any part of these Terms by posting updates to this page. Your continued use of the website after changes are posted means you accept those changes.
Contact Information
Questions about these Terms of Service may be sent to us at: